Terms of sale & purchase

These terms apply to purchases made by consumers in the Norlender Knitwear online store. Your statutory consumer rights apply in addition to these terms, and nothing here limits them.

SELLER

Norlender Knitwear AS, org. no. 985 032 785
Osterøyvegen 2184, 5282 Lonevåg, Norway
+47 56 19 20 00 · sales@norlender.no

PRICES, PAYMENT & SHIPPING

All prices for Norway include VAT. Total price, including shipping and any taxes charged by Norlender, is shown in checkout before you place your order. We accept Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna and Vipps. The payment methods available for your order are shown in checkout..

SHIPPING IN NORWAY

Shipping within Norway is free.

SHIPPING OUTSIDE OF NORWAY

Shipping is free on orders over 1200 NOK / 130 EUR / 130 USD / 120 GBP. Free shipping is added automatically in checkout once your order reaches this amount. Orders under this amount have a shipping fee of 400 NOK / 40 EUR / 40 USD / 37 GBP.

We ship with DHL and Norway Post. Normal delivery time is 10 to 15 days, depending on country and city. Before Christmas and during other busy periods, delivery can take up to 30 days. If you cannot track your parcel, contact your local post office or sales@norlender.no.

TAXES AND DUTIES

Depending on the country, international taxes and customs clearance are charged either by Norlender or by DHL. When charged by Norlender, they are added in the final step of checkout and vary between countries and states. When charged by DHL, you pay them on delivery. Taxes and customs fees are never included in our product prices or shipping fees, and are always paid by the buyer.

RETURNS AND RIGHT OF WITHDRAWAL

You can return items within 30 days of delivery for a full refund. Under Norwegian law you have a 14-day right of withdrawal. Our 30-day return period extends this.

Contact us at sales@norlender.no or +47 56 19 20 00 to register your return. You can also use the withdrawal form you receive with your order confirmation.
You may try the item on, as you would in a shop. If an item has been used beyond this, we may deduct the reduced value from your refund.
We refund the price of the item and your original standard shipping fee. You pay the cost of return shipping.
We refund you within 14 days of receiving your notice of return. We may wait to refund until we have received the item back.
If you return an item because it is faulty, does not match the product description, or you received the wrong item, we cover the return shipping and refund your original shipping fee.

ARCHIVE ITEMS

Items from our archive may have small faults. Any fault is described on the product page, and a described fault is not grounds for a complaint. You have the same right to return archive items as all other items.

DAMAGED IN TRANSIT

If your order arrives with obvious shipping damage, contact us at sales@norlender.no or +47 56 19 20 00 and send pictures of the damaged package. Keep all packaging and paperwork from the order until the case is resolved.

FAULTY ITEMS (STATUTORY RIGHTS)

If an item has a fault, you have the right to complain under Norwegian consumer law. The time limit is two years from delivery, or five years for items intended to last considerably longer. Contact us within a reasonable time after you discover the fault. Depending on the fault, you may be entitled to repair, a replacement, a price reduction or a refund.

WARRANTY

In addition to your statutory rights, we give a 3-year warranty from the date of purchase. We work hard to make knitwear of the highest quality, made with care and craftsmanship. The warranty covers defects in workmanship and materials, such as a torn seam or a broken zipper.

The warranty does not cover normal wear and tear, such as natural wear on materials and colours over time, accidents, moth holes, or damage from improper use, storage, care or washing. Some pilling is normal and is easily removed with a wool shaver.

To make a warranty claim, contact us at sales@norlender.no or +47 56 19 20 00 and send pictures of the product.

PERSONAL DATA

We handle your personal data in line with our privacy policy

DISPUTES

If we cannot reach an agreement, you can contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. Customers in the EU can also contact the European Consumer Centre in their country. These terms are governed by Norwegian law.